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Job Openings

SunTel Services Michigan's premier Telecommunication Integration Specialists a wholly owned subsidiary of CBTS.  We provide "best in class" solutions for voice, data, networking, wireless, security and managed services in Michigan since 1986. 

"Service" is in our name and remains our driving force.  We work with customers to understand their organization's needs and then we design and implement a customized solution built with products from industry leaders.  SunTel's team members pride themselves on their technical expertise and experience installing and maintaining over 2,500 communication systems.  We are honored that over 1,000 satisfied clients have chosen SunTel as their communications partner.

Employee Benefits:

SunTel offers team members a complete compensation and benefits package including Priority Health Medical (PPO/HMO), Lincoln National Dental, Lincoln National Vision, company sponsored Life Insurance, Long & Short Term Disability, Voluntary Life Insurance, 401(k), HSA Option, FSA Option, holiday and Paid Time Off (PTO).


Voice/VOIP Service Technician
Start Date
This position will run field service for an installed customer base consisting of warranty, maintenance and Time & Material customers.  The job tasks will include standard break/fix of components as well as troubleshooting of MITEL phone systems and applications issues including but not limited to MITEL 3300 phone systems, MiCollab and MiContact Center.  Candidate will need to open, work and track manufacturer cases in support of SunTel customers.


  • Candidate should have 3-5 years of field service experience with MITEL voice systems and applications.
  • Candidate should have up to date certifications on the MITEL 3300 product line and MiCollab.
  • Candidate will need to keep certifications up to date.
  • Certifications in MiContact Center and MITEL 5000 a plus.
  • Understanding network architecture and infrastructure and experience with virtualization is a plus.

Product Familiarity:

  • Candidate should be able to independently troubleshoot and resolve problems related to MITEL 3300 voice systems and associated applications.
  • These applications include but are not limited to MiCollab, NuPoint Messenger.

Additional Desired Qualifications/Experience:
  • 3-5 years of field service experience on MITEL voice systems.
  • Certified on MITEL 3300 and MiCollab.
  • MiContact Center, Oasys, MITEL 5000 certifications a plus.


SunTel is an Equal Employment Opportunity employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures.  If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at (513) 841-6310 or send an email to  If you should have any difficulty, you may use our alternative methods to express your interest in employment.

A wonderful career awaits you!  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.